PrimeFeedback (“PrimeFeedback,” “we,” “us,” or “our”) operates the website https://prime-feedback.com and provides automated customer feedback and review services to businesses in the United States.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services.
Information We Collect
We may collect the following types of information:
Business Information • Business name • Business contact details • Account and service configuration data
Customer Information (provided by our client businesses)
• Consent is collected directly by the client at the time of service, purchase, appointment scheduling, online form submission, or other customer interaction where the customer voluntarily provides their contact information and agrees to receive communications.
By submitting their phone number to a client business, customers acknowledge and consent to receive relevant service-related text messages, including feedback and review requests. Clients are responsible for maintaining records of such consent in compliance with applicable laws. • Customer name (if provided) • Phone number • Email address • Feedback responses and ratings (such as a 1–5 score)
Communication Data • SMS and email messages sent and received • Opt-out preferences (such as STOP responses)
Website Data • IP address • Browser type • Device information • Cookies and usage data
How We Use Information
We use collected information to: • Send automated SMS and email messages on behalf of our client businesses • Collect private customer feedback • Route satisfied customers to public review platforms such as Google Reviews • Improve, maintain, and operate our services • Provide customer support • Comply with legal and regulatory requirements
SMS and Email Communications
PrimeFeedback sends SMS and email messages on behalf of businesses that have an existing relationship with their customers.
Customers may opt out of SMS messages at any time by replying “STOP.” Opt-out requests are honored automatically and immediately. Message frequency may vary depending on business interactions.
We comply with applicable U.S. messaging laws, including the Telephone Consumer Protection Act (TCPA).
Data Storage and Third-Party Services
We use trusted third-party platforms to operate our services, including GoHighLevel, which is used for data storage, customer relationship management, automation workflows, and SMS and email delivery.
We may also use additional service providers for hosting, analytics, and communications. These providers may access data only as necessary to perform their services and are required to protect it.
Data Sharing
We do not sell personal data.
We do not sell or share phone numbers.
We may share information only: • With service providers necessary to operate our platform • When required by law or legal process • To protect our rights, users, or the public
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. While no system is completely secure, we take data protection seriously and limit access to authorized personnel only.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
User Rights
Users may request access to their personal data, request correction or deletion of their data, or opt out of communications at any time.
Requests can be made by contacting us at the email address below.
Age Restriction
PrimeFeedback’s services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
