These Terms and Conditions (“Terms”) govern your access to and use of the PrimeFeedback website and services. By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not use our services.
1. Company Information
PrimeFeedback (“PrimeFeedback,” “we,” “us,” or “our”) operates the website https://prime-feedback.com and provides automated customer feedback and review management services to businesses in the United States.
You must be at least 18 years old to use PrimeFeedback’s services. By using our services, you represent and warrant that you meet this requirement.
3. Services Provided
PrimeFeedback provides automated SMS and email tools designed to help businesses collect customer feedback and encourage satisfied customers to leave public reviews.
PrimeFeedback does not guarantee:
A specific number of reviews
Review ratings
Business growth, revenue, or rankings
Placement or visibility on third-party platforms such as Google
4. Client Responsibilities
By using PrimeFeedback, you agree that:
You have an existing business relationship with your customers
You have obtained all required consent to contact customers via SMS and/or email
All customer data you provide is accurate and lawfully obtained
You will comply with all applicable laws, including TCPA and CAN-SPAM
You are solely responsible for the content and legality of messages sent on your behalf.
5. SMS and Email Communications
PrimeFeedback sends SMS and email messages on behalf of client businesses.
Customers may opt out of SMS messages at any time by replying “STOP”
Opt-out requests are processed automatically
Message frequency varies based on client usage
PrimeFeedback is not responsible for message delays, carrier issues, or delivery failures.
6. Prohibited Use
You agree not to use PrimeFeedback to:
Send spam or unsolicited messages
Engage in fraudulent, deceptive, or illegal activities
Violate any applicable laws or regulations
Attempt unauthorized access to systems or data
Interfere with platform functionality or security
We reserve the right to suspend or terminate accounts that violate these Terms.
7. Third-Party Services
PrimeFeedback relies on third-party platforms, including GoHighLevel, SMS providers, and hosting services.
We are not responsible for outages, interruptions, errors, or changes caused by third-party services.
8. Intellectual Property
All software, branding, content, and materials provided by PrimeFeedback are the property of PrimeFeedback or its licensors.
You may not copy, reproduce, modify, distribute, or reverse engineer any part of the services without written permission.
9. Disclaimer
PrimeFeedback services are provided “as is” and “as available.”
We make no warranties, express or implied, regarding service performance, reliability, or results.
Standard message and data rates may apply to SMS communications sent or received through our services, depending on the recipient’s mobile carrier and plan. PrimeFeedback is not responsible for any charges imposed by wireless service providers.
10. Limitation of Liability
To the maximum extent permitted by law, PrimeFeedback shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.
Our total liability shall not exceed the amount paid to PrimeFeedback in the three (3) months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless PrimeFeedback from any claims, damages, losses, or expenses arising from:
Your use of the services
Your violation of these Terms
Your violation of applicable laws
Your communications with customers
12. Termination
We may suspend or terminate access to our services at any time if you violate these Terms or applicable laws.
Upon termination, your right to use the services immediately ends.
13. Governing Law
These Terms are governed by the laws of the United States and the applicable state of operation, without regard to conflict of law principles.
14. Changes to These Terms
We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.
Continued use of the services constitutes acceptance of the revised Terms.
